FAQs

Here a couple of frequently asked questions we get!

Care Instructions

For Apparel: Wash garment inside out with cold water, gentle wash. Hang dry or  tumble dry low. Do not iron on printed area, iron inside out if needed. Do not bleach, Do not Dry Clean.

For Bags: Wash Bag in cold water. Lay flat to dry. Do not bleach, do not dry clean

 Wholesale availability 

Yes we are open for wholesale opportunities. Please email us at info@thencamemarriage.com for additional information.

Wanna Collaborate with Us?!

We would love to collaborate with you too! Please contact info@thencamemarriage.com for more information.

Wanna Use our products/product images on your blog?!

Awesome! Just please be sure to link back to our website. We appreciate all of the support that is given to us. 

Is my credit card information secure?!

Yes, all transactions are secure and encrypted. We do not store ANY payment information. 

Oops! I put in incorrect information for my order.

Totally Fine. Please double check your information before placing your order. In the event information is incorrect, please email info@thencamemarriage.com and we will be happy to assist.

Shipping and Returns:

Shipping:
Orders generally ship out within 3-5 business days after payment.
*For custom orders - Please allow 1-2 weeks for order to be shipped out. 
Shipping occurs Monday - Saturday. We not ship on Sundays and holidays. 
We have a couple of options for shipping:
First Class Mail - 3-5 business days (this is our go to)
Priority - 2-3 business days 
Priority 1- 2 business days
Then Came Marriage currently uses USPS for all shipments. Once your order is shipped, you will be notified via email and be able to track your package. 
Once item(s) have been shipped, Then Came Marriage will not be held responsible for any loss and or damages to your product. Any delays/inquires/concerns with your package after shipment should be directed to the postal service.
Returns and Exchanges:
Each item is made to order, because of this only items that have arrived damaged or defective will be replaced with the same exact product and size.
If you are unhappy with your purchase by any reason (sad face), please reach out to info@thencamemarriage.com. We will work with you to make your order right or issue you store credit. 
Please note that our return policy last 30 days. Any returned/exchanged items must be postmarked within the 30 days of receiving your order. Then Came Marriage is not liable for any lost or stolen items in this process.
**FULL REFUNDS DO NOT APPLY TO CUSTOM ORDERS.
Exchanges
For all exchanges, please be sure to note what item and size you want instead.
Items must not be worn, damaged, used, etc prior to coming back to us. 
For additional help please contact info@thencamemarriage.com
If you need to cancel your order by any reason please do so within 24 hours of purchase. Please contact info@thencamemarriage.com for more information.

 

Returns and Exchanges should be sent to:
Then Came Marriage 
P.O Box 4393
NY, NY 10163

 Additional Questions?!

For any additional questions or issues we have not addressed above, please  email us at info@thencamemarriage.com.

Please note our business hours are:

Monday - Friday 9:30 AM-6PM

We are usually pretty speedy with email replies, but please allow us up to 24 hours to respond. We pinky promise to get back to you promptly.